General Terms and Conditions (GTC)

for orders in the online shop of

Tierphysio Laura Hardt

Moitzfeld 36, 51429 Bergisch Gladbach, Germany

E-Mail: info@tierphysio-hardt.de – Telephone: 0172 9331962

VAT ID: DE357083748

⸻

1. Scope of Application

These GTC apply to all orders placed by consumers (§ 13 BGB) via our Shopify shop.

Deliveries are made to the following countries: Germany, Austria, Switzerland, Belgium, Denmark, Finland, France, Italy, Luxembourg, Netherlands, Poland, Sweden and Spain.

German law applies to the exclusion of the UN Convention on Contracts for the International Sale of Goods.

⸻

2. Conclusion of Contract

(1) The presentation of products in the shop does not constitute a legally binding offer.

(2) By clicking the button "Buy now", you submit a binding offer.

(3) We confirm receipt of the order by e-mail. The purchase contract is concluded only with our shipping or access confirmation.

⸻

3. Prices and Payment

All prices are in Euros and include statutory VAT.

Payment methods: Shopify Payments (credit card, Klarna, PayPal, Apple Pay, Google Pay, among others).

⸻

4. Delivery and Provision of Digital Content

(1) Physical products are shipped – unless otherwise stated – within approximately 3-5 business days after receipt of payment.

(2) Digital products (e.g., learning app) are provided immediately after payment via e-mail/download link or user access.

(3) For the learning app, a usage period of six (6) months from activation is granted. After this period, a new purchase is required for further use.

⸻

5. Shipping Costs

The shipping costs indicated in the shop apply per order and destination country. For a certain order value, delivery may be free of shipping costs (details can be found in the shipping information in the shop).

⸻

6. Retention of Title

The goods remain our property until full payment.

⸻

7. Right of Withdrawal

a) For physical products

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day,

• on which you or a third party named by you, who is not the carrier, have taken possession of the goods,

or

• in the case of a single order for several goods that are delivered separately, from the day on which you have taken possession of the last goods.

To exercise your right of withdrawal, you must inform us,

Tierphysio Laura Hardt, Moitzfeld 36, 51429 Bergisch Gladbach, Germany

E-Mail: info@tierphysio-hardt.de

Telephone: 0172 9331962

by means of a clear statement (e.g., by e-mail or letter) of your decision to withdraw from this contract.

You may use the sample withdrawal form below, but this is not mandatory.

To meet the deadline, it is sufficient for you to send your communication before the withdrawal period expires.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse you all payments we have received from you, including the costs of delivery (with the exception of the additional costs arising from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in no case will you be charged any fees for this reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You must send back or hand over the goods to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us.

The deadline is met if you send back the goods before the period of 14 days has expired.

You bear the direct costs of returning the goods, unless otherwise stated in the shop.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

b) For digital content (e.g., learning app)

For digital content that is not supplied on a tangible medium, the right of withdrawal expires,

if we have begun with the execution of the contract,

after you have expressly agreed that we begin with the execution before the expiry of the withdrawal period

and you have confirmed your knowledge that you thereby lose your right of withdrawal.

⸻

8. Sample Withdrawal Form

(If you wish to withdraw from the contract, please fill out this form and send it back)

To

Tierphysio Laura Hardt

Moitzfeld 36

51429 Bergisch Gladbach

Germany

E-Mail: info@tierphysio-hardt.de

I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods ()/for the provision of the following service (*)

Ordered on ()/received on (): ______________________

Name of consumer(s): ______________________

Address of consumer(s): ______________________

Signature of consumer(s) (only for communication on paper)

Date: ______________________

(*) Delete as appropriate.

⸻

9. Vouchers and Discounts

Discount promotions and vouchers may be subject to conditions and are – unless otherwise stated – not combinable.

Educational institutions receive internal discount codes that apply exclusively to students of the respective institution.

⸻

10. Rights of Use for Digital Content

With the purchase of the learning app, you acquire a simple, non-transferable right of use exclusively for private learning purposes.

Copying, distributing, publishing, or commercial use of the content is not permitted.

⸻

11. Warranty

The statutory warranty rights apply. For digital content, the statutory warranty regarding functionality applies during the agreed usage period.

⸻

12. Data Protection

We process personal data exclusively in accordance with legal requirements.

Details can be found in our Privacy Policy.

⸻

13. Dispute Resolution

The EU Commission provides a platform for online dispute resolution (ODR):

https://ec.europa.eu/consumers/odr/

We are not obliged to participate in a dispute resolution procedure before a consumer arbitration board.